The easy way to hire a car...

while Saving Valuable Holiday Time

FAQ

Renting a vehicle with SMART RENTALS means that you are not dealing with a computer. You are always in contact with one of our employees, who will discuss with you all rental possibilities. Feel free to contact us for any questions you have prior to making a secure booking.

Q. Driver’s License Regulation for rental cars

A. If you come from a EUROPEAN UNION COUNTRY your local full driving license is enough to drive a car. Also valid: Russia, Switzerland, Norway, Denmark and Lichtenstein, as long as the driving license is written in Latin letters.

In any case, it must be a valid license held for at least one year, and you have to have the minimum age.
In case you come from any other country, (also USA / AUSTRALIA / CANADA) you need, without exception, an INTERNATIONAL DRIVING LICENSE together with your local license.

Q. Driver’s Age

A. Cars
a. For A categories at least 23 years
b. For B, C categories 25 years, all other categories 27 years
c. For insurance reasons driver’s age is limited up to the age of 70 years.

Q. Full insurance for car rental

A. Do I have a good insurance with SMART RENTALS? There is no doubt about it. The Car prices already include a Collision Damage Waiver, and Theft Insurance, with NO EXCESS AT ALL, in case of an accident or theft. An extra insurance with 2, – /day against Tires- undercarriage-, glass- and mirror damages is automatically included in the price. Also included, a personal accident insurance for driver and passengers (PAI).

All insurance conditions are clear declared in our confirmation and on the rental agreement. As a customer-oriented service company we understand the needs of our customers and offer a safe all – round service. The convincing price-performance ratio allows you a worry-free vacation! We make it simple and save for you to rent the car without having anything to pay in case of bad luck.

Q. Delivery / drop off service

A. SMART RENTALS offers you the option to pick up your car as soon as you arrive directly at Zakynthos airport, as well as a delivery to your hotel. Just choose your delivery place on our request form.

Our airport office is easy to find. Leaving the arrival hall keep to the left, you will see a large blue SMART RENTALS sign in the opposite. It is 150 m / 3 min. to walk. Together with your booking confirmation you receive a map how to find us. Our representative awaits you at our office, your vehicle will be ready to go!

In case your flight is delay please take the time to contact with us at +30 6977 235558 or zantesmartrentals@gmail.com and inform of your delay.

Delivery / return of the vehicle at our airport office within our office hours is free of charge 7 days a week from 08.00 am to 10.00 pm. Delivery / return outside these hours are subject to an additional charge of 25 € + VAT.

Additional charges apply for delivery and pickup to your accommodation / resort. You will be notified before final confirmation of your reservation. For some resorts, a minimum rental period applies. A delivery/pick-up service at your accommodation is only on request and not for all resorts available.

NO DELIVERY SERVICE AVAILABLE AT AGIOS NIKOLAOS PORT / SKINARI

Q. Methods of payment

A. Payment takes place upon delivery. We accept € CASH and all major credit / debit / pre paid cards without any extra charge.

Diners club cards are not accepted

Q. Extra costs or deposit

A. There are no hidden extra costs to surprise you. Prices including the best insurance package and all extra costs are clear and fair declared.

SMART RENTALS reserves the right to withhold a guarantee in form of a credit card or Euros in cash, which will be returned to the renter, after expiring of the rental period.

For the deposit we accept Credit / Debit cards and € CASH (on request).

Q. Rental period

A. One day ~ 24 hours. Every hour in excess (three at the most) is charged additionally to the daily rate. For over three hours excess, the renter is charged with all additional daily rates.

Q. Car category

A. We try always to fulfil every customers wishes. Please understand, that for obvious reasons, this is not always possible for renting companies. In any case we assure a similar type of the confirmed category, or an upgrade if that is not available.

Q. Fuel policy

A. The fuel level will be noted on the rental agreement. The vehicle is expected back with the same  fuel level as it was upon delivery. Fuel consumed during the rental period is paid by the renter. The company is not required to refund the renter in case he returns the car with excess fuel. In the case of returning the vehicle with less fuel, the renter will be charged with the fuel difference and an extra service charge. Incorrect refuelling of the rental vehicle falls under negligence and for the resulting costs, the renter is fully responsible.

Q. Rental Voucher / e-Ticket

A. Without a SMART RENTALS booking confirmation per email the booking is not confirmed.

Q. Cancellation policy

A. The cancellation of your booking is free of charge as long we get informed about it before delivery. A cancellation upon delivery from renters side will be charged with the full rental rate.In case the booking has to be cancelled upon delivery because renter does not refill the requested rental conditions or can not provide the requested documents, the full rental charge will be charged.

SMART RENTALS reserves the right to refuse to rent out a vehicle to a person who is considered unfit to drive or does not meet driving requirements.

Q. Taking the vehicle outside Zakynthos

A. It is possible to visit the Island Kefalonia with our car without any extra charges. (exception: category A and F cars are not allowed to leave the Island)

The renter must have a written authorization to transfer the car outside of Zakynthos Island and to accept the terms and conditions regarding of this, from the company. In any case, driving outside Zakynthos Island without a written approval from SMART RENTALS, the full insurance is automatically cancelled and renter will be held responsible for any damage on our vehicle as well as all transportation costs of the vehicle back to Zakynthos.

Taking our vehicle to Kefalonia Island has to be pre announced at booking to rental company. 

Return / drop off location of rental car can only be on Zakynthos.

It is not allowed to ship our vehicle to the main land (Peloponnese).

Q. Traffic law in Greece

A. The same as in any EUROPEAN COMMUNITY COUNTRY. The renter is obliged to comply with the valid traffic regulations in Greece. Any costs incurred due to disregard of the Traffic law will be paid by the renter.


Covid-19 Notification

To ensure the health and well-being of our customers all prescribed hygiene protection measures have been implemented. Our vehicles (and helmets) are thoroughly cleaned and disinfected both, inside and outside, before we hand them over to you. Our Team members have been trained to fulfil all health and hygiene requirements.